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The following support queries are sent regularly to Faculty
Computing by staff and students. If after consulting the
information on this page your query remains unanswered, please
email Faculty Computing:
Staff Users: ithelp-fahss@uwa.edu.au
Student Users: labhelp@mail.arts.uwa.edu.au
or use the Contact Us form.
FAQs:
Using the Lab Computers:
What is happening to convert my student
number to a Person ID?
How will the student number changes affect my
use of the computer labs in FAHSS?
How do I change my computer account
password?
Why can't I log in?
How do I save documents in the Labs?
My machine has frozen - what do I do?
Why doesn't the network connection work?
Using Email:
How do I attach a file to an email?
How do I change my email password?
How do I open an email attachment?
How do I change my email settings to show a
consistent return address?
Printing:
Which lab printer should I choose?
I can't print - what do I do?
Why does only the bottom half of the
document print?
Why does my PDF document print blank
pages?
Why do my printer preferences keep
reverting to default settings?
Why is my Dymo LabelWriter printer not
printing?
Microsoft Applications:
Why does MS Word keep adding bullet points in
when I type in bold text?
Why am I having problems with MailMerge in
MS Word (Macintosh)?
I keep getting the same error in Word and/or
Excel (Macintosh) - what should I do?
Meeting Maker:
How do I create a new activity in Meeting Maker
and invite guests?
How do I archive Meeting Maker
appointments?
How do I allow other people to view my
calendar?
Endnote:
How do I configure the Endnote 'Cite while you
write' plug-in for MS Word?
Music and Audio:
Where has my iTunes music gone?
How do I use iTunes with my iPod?
Why can't I hear the sound of my lecture
recording?
How do I listen to RealPlayer audio in
the labs?
Other:
How do I create live (RSS) bookmarks in
Firefox?
Is SNAP/Wireless LAN available in Arts?
How do I save a document in RTF or Acrobat PDF
format?
How do I write/access HTML documents?
How do I access my section's shared
folder?
Why can't I save files?
How do I set up key caps (or keyboard viewer) in OSX?
How do I scan a document and have it sent to my email?
How do I connect a private computer to
the Arts Network?
How do I transfer my bookmarks into
Firefox?
Firefox will not open
What should I do to prepare for a new staff
member or visitor arrival?
What should I do if I get the message "Safari
has been updated"?
What is happening to convert my student number to a
Person ID?
At present, students are expected to log into the computer
labs using their student number and Arts password. According to
the recent letter from UWA student administration that was sent
to all UWA students, the "University will be changing all Student
Numbers from a seven digit ID that can be a combination of
numbers and letters to an eight digit Person ID comprised of
numbers only." This change will be occurring in early June, and
is called the 'cutover' date.
The letter also provides information about what all students need
to do to have their Campus Card updated with their new Person ID.
If you need more information about the Campus Card update, please
contact Student Administration staff.
How will the student
number changes affect my use of the computer labs in
FAHSS?
Faculty Computing staff have already introduced changes to the
FAHSS servers that will allow students to use their new Person ID
as of 12 May 2005. Students do not need to take any additional
action.
Students may continue using their old student number up until the
University officially changes to only using Person IDs. However,
Faculty Computing staff recommend that students start to use
their new Person ID instead of their old student number. Old
student numbers are being deprecated and new accounts can not be
created for old student numbers. At some time after the 'cutover'
date, Faculty Computing staff will remove the ability for
students to log into FAHSS computing labs using their old student
numbers. As a result, it is important that students become
accustomed to using their Person ID when logging into Arts
computing facilities by this time.
If students notice any anomalous behaviour when using their
Person ID to log in, please contact Faculty Computing staff by
sending an email to lab-help@mail.arts.uwa.edu.au, detailing the
nature of the problem.
Attaching a file to an
email
Instructions if you are using webmail:
Login to your email account. Click the 'Compose' button, then the
'Browse' button to select the file you want to attach. Once you
click 'OK', the name of the file appears in the box. Click the
'Attach' button, so that the file you wish to send is listed
below that box. If you inadvertently pick the wrong file, you can
select the check box by its name and click 'Remove attachments'.
Instructions if you are using Eudora: Firstly compose your
message. Then choose 'Attach Document' from the 'Message' Menu.
Select the document you wish to attach and click the 'OK' Button.
An icon with the name of the file should appear in the
'Attachments' field at the top of the email. Send the email as
you would normally. The attachment will be sent with it.
Changing your email password
Students can change their email passwords through the ITS
Pheme - Authentication
Management System page. [Note: Follow the link to
"Students"]
Changing email settings to show consistent return email
address
The University has made a decision to standardise email addresses
across all UWA staff. Instructions on how to change your email
settings to show a consistent return/reply-to email address can
be downloaded (148k) here - Email Settings:
Return Address.
Changing your computer
password/Problems Logging In
You can change your Arts Computer Account password here. You must reactivate
your account before using the labs each year. If you see a
message like this, then you need to reset your password:
Other possible problems include:
- On your keyboard, make sure the caps lock key is not
switched on.
- Your computer may have a network problem. Try to log in on
a different machine prior to contacting labhelp@mail.arts.uwa.edu.au
or using the Contact Us form.
- Make sure that you are entering your student
number to log in, and that the password you are using
is your Arts password.
Saving Documents in the
Labs
You can save files to your home directory - that includes the
Desktop you see when you log in and your Documents folder.
The menu at the top of the screen includes a "Go" item. Select
"Go" -> "Home" and you will see a list of folders where you
can save. The best place to save your written work is the
"Documents" folder, where it cannot be read by other students.
You will see the same Desktop and the same Documents folder
wherever you log in. All files, of any kind, owned by you
contribute towards your disk quota.
In Microsoft Word, by choosing "File" -> "Save" you should
find your "Documents" folder without any difficulty.
Above your Desktop, there is also a "Help" menu item. Browse
through "Help" -> "Mac Help" for useful tips on using the
computer. Its well worth taking some time and trouble to
explore.
Choosing the right lab
printer
Every time that you print from the Arts Computer Labs, you must
go to File Menu and select the 'Print ...' option. Select your
preferred printer in the pull-down Printer menu at the top of the
dialog box. You must do this every time that you print to ensure
that you are printing to the correct lab printer.
To track your recent print jobs, you can view your personal printing
report by logging in with your student number and Arts
password.
Opening an email
attachment
If you are using Webmail, download the document onto your
desktop. To open the document, double-click on the icon on your
desktop. If this does not automatically open the document, run
the application that you want to use (e.g. MS Word), and open the
document through the File > Open ... menu.
In Eudora, you can simply double-click on the attachment's icon
to open it.
You should be very careful opening unsolicited attachments from
people you don't know. Someone could have mailed you a program
which deletes all the files on your hard drive.
Saving a document in RTF or
Acrobat PDF format
If you have the document in your word processor (e.g. MS Word),
choose 'Save As...' from the 'File' menu. Set the type to be
'Rich Text Format' or RTF from the pop-up menu at the bottom of
the dialog box. Click the 'OK' button.
Alternatively, you could print the document to Adobe's Acrobat
PDF file format. Choose 'Print ...' from the 'File' menu and then
select the 'Print to PDF' option in the dialog box. The 'Print to
PDF' facility is not charged to your print account because it
does not actually print the document. It creates a file which
anyone with the free Acrobat Reader software can view.
Printing Problems
Make sure that you still have enough printing credits by checking
your print
statement (log in with your student number and Arts
password). If you have run out of credits, you will need to buy
some more - see the Lab Help Printing
page for details on how to do this.
Your print statement also tells you where and when your last
document was printed. Go to that printer if this is the document
you are looking for.
If you are still having problems, try using a printer located in
a different lab, or visit Multimedia Centre Reception (Arts room
2.32).
PDF Document Prints Blank
Pages
The lab printers sometimes print blank pages from PDF documents
which have a graphic embedded in the text.
To get the problematic document printed, the easiest way is
probably to use Adobe Reader rather than Preview. If you don't
have it installed on your laptop, it is in the Applications
folder on all of the lab computers. Open your PDF in Adobe Reader
-- you should be able to click on the file, then click the File
menu and use Open With to do this.
Once you've got Adobe Reader open, click File > Print as per
normal, then click the Advanced button and tick "Print as image".
Click OK and click Print, and hopefully your document should be
appear as it's supposed to (but note that it might be a bit slow
to print).
If you are still having problems, try using a printer located in
a different lab, or visit Multimedia Centre Reception (Arts room
2.32).
Printer Preferences keep
reverting to default settings
Download guidelines on how to deal with the problem of your
printer preferences reverting to default settings (116k) here -
Printing Preferences solutions.
Machine Problems
Your keyboard and/or your mouse may have come unplugged. Check
that they are plugged in correctly. To force an application on
your Mac to quit, hold down the 'Apple', 'Option' and 'Esc' keys;
for PC users, hold down the 'Control', 'Alt' and 'Delete' keys.
Choose the application that you would like to quit from the Force
Quit dialog box.
Please note that this may result in data loss. You should save
your work frequently in order to prevent the possibility of
significant data loss.
Using HTML
HTML stands for HyperText Markup Language. For a brief tutorial
on it, see the UCS HTML
pages. You can use an editor application, such as Adobe InDesign,
to write HTML for you.
Many wordprocessors (including MS Word) can export existing
documents to HTML: from the 'File' menu, select the 'Save As ...'
option. Choose to save the file as either a web page or an html
document from the pop-up menu at the bottom of the dialog
box.
Listening to Lecture
Recordings
If the sound from the Lectopia recording is too quiet, go to your
unit's Lectopia page and boost the audio by holding down the
shift key while you move the volume slider up. Alternatively, try
using another lab computer. If you still have problems with the
same lecture, but other sound items are working normally, please
email the Lectopia Support
team, citing the lecture unit, date of recording and
lecturer.
Printing Layout Problems
Go to the 'File' menu, and choose 'Page Setup...'. Set the Page
size to A4 and click OK. Then Print again.
Listening to Real Player audio in the Labs
To listen to radio broadcasts from computers in the labs, go to
RealOne Player > Preferences and select Proxies from the list
on the left. Check the box next to "http" is on, and select the
"Use system proxy settings" radio button. Enter or click OK. Once
this preference is correctly set, you should not need to change
it again. If you are challenged, use your email username and
password to receive the RealPlayer audio.
If you are struggling to make this work via your web browser, go
to RealPlayer File > Open Location and paste in the URL of the
audio stream you want to hear.
Please note that watching video from international commercial
websites will be expensive; audio streams from Australian
universities will cost the least, and anything from UWA is
free.
MS Word Autoformatting
Problems
Go to the Tools menu, select 'Autocorrect' and turn off all the
automatic formatting options. Do this in both the 'Autoformat as
I type' and 'Autoformat' panels.
I keep getting the same error in
Word and/or Excel (Macintosh) - what should I do?
Download the guidelines on how to deal with some of the recurring
Word and/or Excel (Macintosh) errors (160k) here - Word/Excel Common Errors.
Network Connection
Problems
Please try a different machine. If the problem is widespread,
please report it to the Support desk via
email.
Configure Endnote 'Cite While
You Write' plug-in for MS Word
Download the detailed instructions (featuring screen captures) in
PDF format (200k) - Endnote CWYW.
Creating a new activity in
Meeting Maker and inviting guests
Download the detailed instructions in PDF format (144k) -
Creating a Meeting Maker activity.
Archiving Meeting Maker
appointments
These instructions are for all staff who use the Meeting Maker
Calendar facility. All appointments older than 6 months are
purged regularly from the system as part of the maintenance
routine. If you have a need to keep these records, you are
advised to export past records to refer to them at your leisure.
Open MeetingMaker (Make sure you are logged in)
Select File > Export as HTML
Select the time frame you want to export e.g. -11 months to this
month
Click OK
Choose a filename and location
Click Save
Allowing others to view your Meeting Maker calendar
details
For instructions on how to allow other users to view the details
of your Meeting Maker appointments, download the Share your Meeting Maker calendar document
(132k).
Creating live (RSS) bookmarks in Firebox
Download the guidelines on how to create live (RSS) bookmarks in
Firefox in PDF format (60k) here - RSS
bookmarks.
Using non-local MailMerge data
in MS Word
Download the guidelines on how to locate the Main Document and
Data Source locally to resolve the MailMerge problem with MS Word
in PDF format (136k) here - Unable to
MailMerge.
Accessing FAHSS Shared Folders and Documents
Download the guidelines on how to access the FAHSS share folders
and documents by creating a new network place connection (for
Windows users) - the guidelines are in PDF format (332k) Shared Folders/Documents.
How to activate Key Caps or Keyboard Viewer in Mac
OSX
Key Caps or Keyboard Viewer is a utility that allows you to see
exactly which keys produce which characters on your keyboard.
With the release of OSX, this utility has been integrated into
the System Preferences. Download the guidelines on how to
activate key caps or keyboard viewer in Mac OSX in PDF format
(124k) here - Key Caps Utility.
How to scan a document from a Kyrocera MFD and have it
sent to email
Download the guidelines for how to use the Kyrocera and have a
document scan sent to your email (124k) here - Kyrocera Document Scan.
How to connect
the Dymo LabelWriter printer to the Macintosh
In order to get the Dymo LabelWriter printer working, even if it
previously worked without any problems, it must be re-connected
to the Macintosh in a certain order. Download the instructions on
how to do this in PDF format (112k) here - Dymo LabelPrinter printer
How
do I connect a private computer to the Arts Network?
If you require access to the 'Arts Network' on your own or a
non-faculty computer, download the instructions here - Connecting a private computer. It should be
noted that the definition of a non-faculty computer is one that
is either personally owned by a staff member or student; or is a
faculty owned computer that does not have our current SOE
(Standard Operating Environment) installed.
How do I transfer
my bookmarks into Firefox?
Faculty Computing recommends using Firefox as your default web
browser. If you have been using other browsers, such as Internet
Explorer (Macintosh or Windows ) or Safari (Macintosh), and you
want to transfer your favorites/bookmarks across into Firefox,
download the instructions here - Transferring your favorites/bookmarks across into
Firefox.
Firefox will not open
Firefox may stubbornly refuse to open. Last time, did it suddenly quit unexpectedly? It may have left behind lock
files which would be cleared up during a normal exit. Download this
Firefoxfixup utility to remove any lock
files and Firefox should open properly.
What should I do in
order to prepare for a new staff member or visitor's
arrival?
Download (388Kb) the guidelines on how to prepare for a new
staff member or visitor arrival can be found here - Preparing for a new staff member. It should be
noted that this document extensively covers non-FAHSS systems and
procedures, as such it is intended as a guide-only; please ensure
you refer to all relevant UWA websites for current policy and
procedures before continuing.
What should I do if I
get the message "Safari has been updated"?
Just click "Change All". This message appears after we update
the software on the lab computers, but if you click "Change All"
you should not receive any further error messages and will be
able to continue working normally.
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