Faculty Computing Service Catalogue

FC's Advice and support services.

• Advice on general computing issues
• Purchasing advice (configuration/vendor/model)

• Recommended equipment and software list

• Access to FAHSS intranet, campus network and internet
• Application/Service access and support (core applications, database solution support, calendaring, etc)

• Provide access to services offered by FC
• Loan equipment (CPUs and Peripherals)
• Assistance and coordination with access to UWA IT services
• Application-specific recommendations (i.e. guidelines and Frequently Asked Questions)
• Occasional FC technology presentations and demonstrations

• Hardware installation, upgrades and diagnosis

• Provide network connectivity and minimal support for multifunction devices
• PDAs are supported with Standard Operating Environment (SOE) where practical
• Limited hardware upgrades that will not compromise warranty (i.e. RAM, PC cards, etc.)
• Hardware diagnosis to a level where it is determined the item needs to go to supplier for repair

FC's Infrastructure and facilities services.

• Infrastructure management (i.e. DNS, DHCP network cabling, etc.)
• Networked home directories for SOE users
• SOE installation (Macintosh OSX or Windows XP Pro)
• SOE updates, patches and security releases
• Select backing up of data, including ad hoc client data restores as per backup guidelines
• Shared file storage on FAHSS servers
• Maintain security, virus protection and integrity of SOE machines and computing infrastructure
• License management (key server/purchasing advice/records)
• Computer labs (staff/teaching/general access)
• Network access for non-University owned machines

• Users to be moved to Student Network Access Project (SNAP) service resulting in additional security for FAHSS and users can have their computers configured with minimal assistance of FC
• There will be no printing from these computers

FC's Additional services.

• Software outside SOE (for SOE machines)
• Support for machines not on the SOE

FC are not responsible for ?

• Support for non-UWA owned machines
• Off-campus support
• End-user training
• Application training
• Physically moving equipment
• Assistance with non-SOE software
• CD/DVD burning of user data (unless part of FC’s internal activities, such as platform migration, etc.)
• AV support in venues
• Photocopier and fax machine support
• Support for non-UWA activity
• Support for user self-installed software
• Any peripheral purchased without prior advice from FC and not on our recommended equipment list
• Problems resulting from a user choosing to ignore FC’s requests and advice 
• Support for equipment is no longer serviceable or supported, following advice to School/user
• Support for non-FAHSS provided software (i.e. PeopleSoft)
• Extensive hardware upgrades or repair work
• Hardware installation/support for items such as multifunction devices, fax machines and mobiles

User Responsibility.

• Limiting access to services to authorised people only (i.e. not children of staff, etc.)
• Obtaining adequate training and required knowledge of software and IT practices
• Regularly backing up data (refer to Backup Guidelines)
• Using the 'How-To' or 'Help' functions on applications

School Responsibility.

• Purchasing of equipment and media (placing orders, tracking)
• Hardware repair liaison
• Engraving and securing machines (machine owner’s responsibility)
• Users obtaining adequate training and required knowledge of software and IT practices